KamalaTreats
Returns & Refunds
If something is wrong with your order, we will put it right. Food safety limits what can come back to us, so the rules differ by item.
Damaged or incorrect items
Contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund it. Damage in transit is our responsibility, not yours.
Missing items
Larger orders are occasionally split across deliveries. If something has not arrived, contact us with your order number and we will send it or refund it.
Change of mind — food items
Food and perishable items cannot be returned once delivered. This is a food-safety limitation, not a preference: we cannot resell food that has left our control.
Change of mind — non-food items
Unopened non-food items such as candles can be returned within 7 days of delivery in their original condition and packaging. Contact us first so we can arrange it.
Refunds
Refunds are issued to the original payment method through Stripe. Depending on your bank, funds usually appear within 5–10 business days of the refund being processed.
How to reach us
Email [email protected] or message us on WhatsApp with your order number.